•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Provides input for Front Office meetings.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of ALL enrollment, ALL Points and Accor Plus.
• Supervise front office operations during assigned shift including:
o Maintenance of guest information
o Maintenance of information about local events
o Compile occupancy statistics
o Supervise the use of he public address system
o Supervise group bookings
o Assisting with serious complaints with immediate report to the manager on duty
• Supervise cashiering activities during shift including:
o Cash handling and banking procedure
o Dealing with irregular payments
o Instructing staff in credit policies and facilities
o Instructing staff in cash security procedures
o Carry out debtor control
o Prepare reports
o Supervise the cashiering system
• Conversant with emergency evacuation and fire procedures
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• Perform any other task assigned based on Movenpick resort Phan Thiet needs or requirements.
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- Minimum 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Proficient in the use of Microsoft Office and OPERA
- Problem solving and organizational abilities
- Ability to work independently and teamwork.
- Must be fluent in English.
