Société : Accor Lieu : Hauts-de-Seine (Île-de-France)
Descriptif du poste
Société : Accor Catégorie : Stage Filiere : Fonctions Médicales & Sociales Metier : Directeur d'Etablissement Lieu : Hauts-de-Seine (Île-de-France)
Mission
Company Description
Your team and working environment:
Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Guest Service Agent (Full Time)
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
Reporting to the Front Office Manager, your essential job functions include, but are not limited to:
Provide effective, fast service in a friendly manner
Check in and out hotel guests according to standards and policies
Answer incoming calls
Monitor for special rates and billing arrangements
Ensure the highest level of guest satisfaction by addressing concerns promptly
Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
Keep front desk organized, tidied, and sanitized up to ALL Safe policies
Ensure front desk is stocked with essential material
Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
Make certain to be familiar with fire and emergency procedures
Other responsibilities connected with Front Office may be required
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.
Occasional ascending or descending ladders, stairs, and ramps.
Qualifications
Your experience and skills include:
Previous front desk/reception experience a strong asset
Must have effective communication skills
Knowledge of Microsoft Windows XP an asset
Knowledge of Micros PMS/Opera an asset
Must have a good command of the English language
Hotel/Hospitality degree or diploma an asset
Available for shift work including weekends and holidays
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
Additional Information
What is in it for you:
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities. The sky is your limit
